ABOUT THE EXPERIENCE
What can I expect from the event?
Step through a secret tunnel beneath Waterloo Station and discover London’s most raucous Christmas dive bar. Humbug is part show, part party, and part all-out festive knees-up. Expect live music, cabaret, sing-alongs, outrageous games, cocktails, street food, and more Christmas chaos than Santa can handle. Your mission? Help him find his mojo and turn Humbug into a full-blown festive blowout.
Where is the experience located?
Humbug takes place at The Vaults, Waterloo — directly under Waterloo Station and just a 5-minute walk from the platforms. Please note our entrance is on Launcelot Street (SE1 7AD)(not Leake Street).
Does the experience take place in an indoor or outdoor venue?
All indoors — cosy, warm, and ready for a December party.
How long does the experience last? (only the number)
Around 3–4 hours.
Will food and beverage be available on site for purchase?
Yes. The bar serves cocktails, wine, beer and fizz, plus festive specials from the “Naughty or Nice” list. Food comes courtesy of Bang Bang Burgers with a brilliant menu of meat, veggie, and vegan street food.
Is there parking available?
No. There are some carparks near the venue, such as Upper Marsh Carpark and York Road. Additionally, you can arrive by train, tube, bus, taxi or sleigh.
Will there be additional sessions?
There are multiple sessions running across November and December. Check Fever for the latest schedule.
Is there Virtual Reality?
Nope. Humbug is as real as Christmas chaos gets.
Will there be interaction with the performers?
Yes. The Humbug locals love to bring guests into the fun — from cheeky chats to sing-alongs and big festive moments. But don’t worry, you never have to get involved. If you’d rather just sit back with a drink and watch the chaos unfold, that’s absolutely fine too.
Will there be merchandise for sale?
No merchandise this year — just memories, photos, and maybe some glitter in your hair.
ABOUT YOUR TICKETS
Can I purchase tickets at the door?
We’ll have a box office on site, but tickets often sell out — best to book in advance.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
Tickets are non-refundable.
You can reschedule (subject to availability) up to 48 hours before your booked date.
Can I make a group booking?
Corporate groups of up to 24 can book directly via the form at humbugchristmas.co.uk.
For groups larger than 24, email sales@humbugchristmas.co.uk and our team will help.
ABOUT ACCESS TO THE EXPERIENCE
Do I need to arrive at the start of my scheduled session?
Yes. We recommend arriving 5–10 minutes early. Tables are first come, first served by area — and late arrivals may miss part of the show.
Can I bring animals? Are service dogs allowed?
No pets allowed, due to loud music and for their own safety. Service animals are admitted.
Is the venue accessible?
Yes. The Vaults is accessible and has an accessible toilet. That said, part of the event takes place on an upper floor, so it’s possible that wheelchair users may not be able to access the entire experience.
What are the prohibited items at the experience?
No outside food, drink, or naughty list contraband. Security and bag checks will be in place.
Do you offer carer tickets?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker.
For this experience, simply show proof of needing a carer ticket at the entrance, and the carer will be allowed in for free.
Is the experience accessible for deaf/visually impaired people?
Unfortunately, this experience could not be adapted for the visually and/or hearing impaired. We are doing our best to make all of our experiences inclusive, and recommend that you take a look at other experiences in your city.
Will there be strobe lights?
Yes — plus smoke effects, loud music, and confetti cannons.
Are there chairs available? Can I be seated during the experience/exhibition?
Yes. Seating is available at tables across the venue. Tables are shared and allocated first-come, first-served by area.
Will restrooms be available on site?
This venue has restrooms—please ask our staff on site for directions.
Can I take photos or record the experience?
Absolutely! Snap away — the more the merrier. Capture the chaos, tag #BarHumbug, and spread the festive mischief far and wide.
Is there a Lost & Found?
We would recommend asking the staff at the venue if they have found your belongings. If you cannot ask them on site, please reach out at hello@humbugchristmas.co.uk
Is coat check available?
Yes — a cloakroom is available at the venue. Free for all ticket types.
Is there an age requirement?
Yes. Humbug is strictly 18+. ID will be checked at the door. Challenge 25 will be operated at the door and at the bar.
Hosted by Santa
Raucous Cabaret
Sing-alongs
Immersive Performances
